Marketing
Beyond the Booking: Engaging Guests Before, During, and After Their Stay
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The guest journey doesn't start at check-in. Learn how to use automated WhatsApp messages to build excitement, offer upsells, and gather valuable feedback.
Pre-Arrival Excitement
A week before check-in, automatically send a WhatsApp message with a local weather forecast and a list of "top 5 things to do." This helpful gesture builds anticipation. A day before arrival, send check-in instructions and offer an early check-in or a room upgrade for a small fee—an easy way to generate ancillary revenue.
Post-Stay Follow-Up
A day after check-out, send a thank-you message and a link to leave a review. This simple step can significantly boost your online ratings. Hostel Agent's WhatsApp Marketing tools allow you to easily automate these campaigns, ensuring consistent and effective communication throughout the entire guest journey.