Terms of Service - Hostel Agent

Welcome to Hostel Agent ("we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using Hostel Agent, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Company Information

Hostel Agent
A product of Botly Solutions
Al Mubarraz 36341, Saudi Arabia
Email: info@hostel-agent.com
Commercial Registration: 7051699291
Company Name: شركة منظومة المستقبل الرقمية

2. Accounts and Registration

When you create an account with Hostel Agent, you must provide information that is accurate, complete, and current. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Keeping your information updated

Failure to provide accurate information or to maintain account security may result in suspension or termination of your account.

3. Services Overview

Hostel Agent provides AI-powered digital solutions for the hospitality sector, including:

AI agents for communication channels (WhatsApp, Instagram, Facebook, TikTok, Live Chat)
Professional booking websites with payment processing
Unified management dashboard for properties
Shared inbox for managing conversations
Guest CRM and contact management
WhatsApp marketing campaigns
Booking system with calendar synchronization
Multi-channel notification system

The specific features available depend on your subscription plan (Free, Basic, or Pro).

4. Subscription Plans and Billing

Some parts of the Service are offered on a subscription basis. You understand and agree that:

You will be billed in advance on a recurring basis (monthly, quarterly, or annually) depending on your chosen plan
Subscriptions automatically renew unless you cancel them
You are responsible for maintaining valid payment information
Failed payments may result in service suspension
Refunds are issued in accordance with our refund policy

5. Acceptable Use

You agree not to use Hostel Agent for:

Any illegal or unauthorized purpose
Harassing, abusing, or threatening other users
Interfering with the normal operation of the service
Sending spam or unsolicited communications
Violating any applicable laws or regulations
Infringing on the intellectual property rights of others
Uploading malware or harmful code

6. Intellectual Property Rights

All content, features, and functionality (including but not limited to software, text, displays, graphics, and images) are owned by Hostel Agent or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service for your personal hospitality business purposes only.

7. User-Generated Content

You retain all rights to any content you create or upload to Hostel Agent. By uploading content, you grant Hostel Agent a worldwide, non-exclusive, royalty-free license to use, modify, and distribute your content as necessary to provide our services.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOSTEL AGENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Disclaimer of Warranties

HOSTEL AGENT PROVIDES SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

The service will be uninterrupted or error-free
Defects will be corrected
The service is free of viruses or harmful components

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation:

Breach of these Terms
Violation of applicable laws
Non-payment of fees
Inappropriate use of the service

11. Data Backup and Security

While we implement industry-standard security measures, we recommend that you regularly back up your data. Hostel Agent is not responsible for any loss of data or business interruption unless caused by our gross negligence.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts located in Saudi Arabia.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service following such modifications constitutes your acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:
Email: info@hostel-agent.com
Address: Al Mubarraz 36341, Saudi Arabia

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.